CONSENT TO PERSONAL DATA PROCESSING

Pursuant to Federal Law No. 152-FZ “On Personal Data” dated July 27, 2006, I hereby freely, of my own accord and on my behalf, authorize Gazprombank (Joint Stock Company) (hereinafter – the Bank), location: Moscow, address of the Bank’s management bodies: 16 Nametkina st., bldg. 1, 117420, Moscow, to process my personal data specified in this application (collection, recording, systematization, accumulation, storage, modification (updating and revision), retrieval, use, transfer, depersonalization, blocking and destruction) with/without the use of automation tools in order to process this electronic application and send/provide a reply.

Consent is provided from the date on which this application is processed and shall be valid for the period specified in the current legislation of the Russian Federation.

I have been notified that Consent to Personal Data Processing may be revoked in accordance with Part 2, Article 9 of Federal Law No. 152-FZ “On Personal Data” dated July 27, 2006. In case of withdrawal of Consent for Personal Data Processing, the Bank shall be entitled to continue processing personal data without my consent if there are grounds specified in clauses 2-11, Part 1, Article 6, Part 2, Article 10 and Part 2, Article 11 of Federal Law No. 152-FZ “On Personal Data” dated July 27, 2006.

I agree that the Bank may use the information contained in this electronic application to clarify the information provided in the application and inform about progress in the review of this application.

The Bank informs you that electronic communications sent via the Internet are transmitted via unsecured communication channels. The Bank shall not be liable for maintaining the confidentiality of data when they are transmitted via the Internet.
Feedback
Ask a question, leave comments or make suggestions about the products and services offered by Gazprombank.
Consent to processing personal data

Dear website visitor,

On the Feedback page you can ask a question, make comments, suggestions or add comments about the products and services provided by Gazprombank.

When using the feedback form, please correctly indicate in the mandatory fields (*) your name, email, phone number, as well as the topic that best describes your message.

This will allow the Bank employee to contact you to provide the most complete reply to your question.

To receive a written answer, you are kindly requested to review the ways your message can be sent in the “Written Replies” section.


Feedback form
1
Theme of your inquiry
Select a topic
2
Personal data
3
The text of your inquiry
4
Confirm actions
Enter the Captcha code you see *
CAPTCHA
Written Replies

If you would like to receive a written reply, please mail your request to the following address:

16 Nametkina St., building 1, Moscow, 117420

The example of your message

Sample of treatment  13 Kb
Disputed card transactions
What to do in case of an unauthorized operation
(An operation initiated without the knowledge or consent of the cardholder, as a result of which the Cardholder failed to receive goods, services or cash)

1.       Lock the card using one of the available means (If you are not sure that the operation is unauthorized – block it by sending an SMS message from your phone or via the Telecard application – only in this case can you unblock the card at any time without visiting the Bank in person to submit a report)

 2. Try to remember:

  • Whether the disputed transaction is a debit related to a transaction you made earlier.
  • Whether you authorized someone to conduct a disputed transaction or to use the card details to register services.
  • Whether the transaction is the consequence of obligations you previously assumed (i.e. confirmation of consent to the terms and conditions for the provision of paid services when registering on websites, reservations about automatically initiated payments for the renewal of subscriptions, or as payment for services under previously executed contracts with a guarantee of payment on the card, etc.).

 3. Not later than the day following the date on which a transaction report is received from the Bank:

In the event that unauthorized transactions were performed on a valid card on which unauthorized activity is suspected

  • Contact any branch of the Bank that is convenient for you.
  • Fill in the written Unauthorized (Fraudulent) Transaction Report form
  • Turn in your card to the Bank and fill in the Bank Card Loss/Blocking Report and Application for Bank Card Re-Issue, making reference to the unauthorized transaction on a valid card on which unauthorized activity is suspected.

In the event that unauthorized transactions were performed on a lost or stolen card:

  • Contact any branch of the Bank that is convenient for you.
  • Fill in the written Unauthorized (Fraudulent) Transaction Report, Bank Card Loss/Blocking Report, or Application for Bank Card Re-Issue forms.

 4. If it is not possible to visit the Bank in person and submit the required reports and applications within the specified deadline, the following procedure is used:

  • A request can be sent through the Feedback page, attaching a scanned copy of the signed report application.

Be prepared that during the review of your report/application you may be required to provide confirmation that you filed a report with law enforcement agencies, as well as other documents required for the investigation to prove that you were not involved in the transactions.


In the event that an erroneous transaction is identified (a disputed debit operation)
(Repeated debit on a transaction, a failed debit transaction, a debit transaction on which goods/service were ordered but not received on time, etc.):

1. Try to settle the disputed situation directly with the trade and service company, keeping copies of documents confirming the attempted settlement (correspondence with the seller, screenshots of messages through the feedback form on the company's website, etc.)

If the dispute is not resolved:

2. Contact any branch of the Bank that is convenient for you.

3. Fill in the written Disputed (Non-Fraudulent) Debit Transaction Report or Failed ATM Transaction Report forms and attach a statement drafted in free form explaining the circumstances of the disputable situation.

4. Submit the documents (for erroneous transactions at trade and service companies):

  • Confirming that a transaction failed, a service was cancelled, goods were returned, etc.
  • Confirming attempts to settle a disputable situation directly with the trade and service company.

IMPORTANT! Keep all documents related to transactions involving the use of primary and additional cards (card details), as well as documents confirming payment in cash or otherwise after a failed payment attempt using the card (card details) for six months following the date of the transaction.

Report/Application deadlines:

1. When:

  • Trade and service companies fail to fulfill their obligations to deliver goods/provide prepaid services.
  • Trade and service companies fail to fulfill their obligations to refund payment for cancelled services or returned goods.

Prior to the expiration of the last business day of the month following the month in which the delivery date of the goods/services was scheduled, the return of goods/refusal of services was performed or the refund date was scheduled.

2. In other cases

  • Before the expiration of the last business day of the month following the month of the transaction involving the card account.
AML/CFT – refusal to provide services

Dear Customers and Applicants,

If you receive a notice from Gazprombank about the decision to refuse to perform a transaction or refuse to enter into (terminate) a bank account (deposit) agreement and disagree with the decision made by the Bank, you are entitled to:

  • Contact the Bank branch and submit a written application, attaching originals or copies of documents listed in the above mentioned application. The application form may be obtained from a front office employee ;
  • Forward an application, attaching originals or copies of documents listed in the above mentioned application, through Russian Post offices;
  • Fill in and sign the application form and send a scanned copy through the Feedback page on the Bank’s official website with copies of the documents listed in the relevant application.

Application form for customers who are individuals
Application form for customers that are legal entities

If, as a result of the Bank’s decision to refuse to perform two or more transactions within a year, the bank account (deposit) agreement was terminated, you should submit a report to the Bank stating that the grounds used to make a decision to refuse to follow the customer’s instructions to perform transactions have been removed.

Be prepared that in the process of reviewing your report, you may need to submit additional documents as required to consider your report and for the Bank to decide whether or not to remove the grounds used to make a previous decision to refuse to perform a transaction or refuse to enter into a bank account (deposit) agreement.

The term for review of the report is 10 business days from the date when the Bank receives the report and all documents (copies thereof) required for its review.

We would like to draw your attention to the fact that during the review of a report, communication with you will be carried out in the manner that you indicated in this report.

Information and documents on the absence of grounds for making a decision to refuse to perform a transaction or refuse to enter into (terminate) a bank account (deposit) agreement are provided only to the credit institution that exercised the right of refusal.


Telephone numbers
Head office in Moscow
+7 (495) 913-74-74
SUPPORT FOR BANK CARDHOLDERS
+7 (495) 913-79-99
Single Help Desk
8 (800) 100-07-01
SHORT NUMBER
*0701
For users of MTS, Beeline, Tele2 and MOTIV