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Application to the bank

Application to the bank

How to contact us

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Toll-free calls from Russia for MTS, Beeline, Tele2 and Megafon subscribers
400
8 800 100-07-01
Toll-free calls from anywhere in Russia
+7 495 980-41-41
For calls from anywhere in the world at the rates established by your operator
On the bank’s website
Fill in a form in 5 minutes
Submit a form
Via email
Email to mailbox@gazprombank.ru
In an office
Visit the bank’s office
Select office
By mail
Mailing address: 16 Nametkina St., bldg 1, Moscow

Combating corruption

For complaints concerning corrupt activities in the bank

Combating corruption
We will respond within 15 business days
The response time may be extended by 10 business days
We will respond within 15 business days
If your social benefit was debited to repay a loan
you can visit the bank’s office and request a refund within 14 days after such debit
Select office
If your social benefit was debited to repay a loan
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How to submit an application to the bank?
You can submit an application to the bank using one of these methods:
  • send it to the bank’s official address using the «Russian Post» postal service or courier delivery, or use the letter boxes located at the entrance to the Bank’s offices;
  • visit the Bank’s branch office;
  • use the remote channels:
    - the Bank’s email address: mailbox@gazprombank.ru
    - feedback form
    - the Bank’s call center
    - chat in the mobile app
How long does it take to consider an application?
The overall period for banks to consider applications is established by Federal Law No. 395-1 “On Banks and Banking Activities”. The bank has 15 business days to consider your application. If necessary, it can extend the response period by another 10 business days by sending you a notice.
Specific response times apply to certain application categories. For example, Federal Law No. 161 regulates the time for banks to consider applications regarding bank card transactions (purchases, transfers, ATM deposits): the response time is up to 30 calendar days for transactions within the RF.
How to protect a bank card from fraud?
Find the information here.
What to do if you are faced with restrictions under Federal Law No. 115-FZ?
Find the information here.
What to do if your account is seized or if court bailiffs debited money from your account?
Find the information here.
More information about brokerage and depository services
About the financial ombudsman and how to appeal

In accordance with the provisions of Federal Law No. 123-FZ “On the Ombudsman for the Rights of Consumers of Financial Services” dated 4 June 2018, a consumer of financial services has the right to file a claim against a financial institution in a judicial procedure only after having appealed to the financial ombudsman and having received a decision. This procedure applies to claims for recovery of up to 500,000 rubles.
A consumer of financial services has the right to appeal to the financial ombudsman after having received a response from the financial institution, or if a response from the financial institution has not been received within the applicable response time (see clause 4 of article 16 of Federal Law No. 123-FZ “On the Ombudsman for the Rights of Consumers of Financial Services” dated 4 June 2018). Find more details about how to appeal to the financial ombudsman here:

  • Official website of the Financial Ombudsman Service: finombudsman.ru
  • Telephone of the Financial Ombudsman Service: 8 800 200 00 10 (toll-free calls from Russia)
  • Visiting address: 3 Staromonetny Lane, Moscow, 119017
  • Mailing address: SNPO "OFSC", 3 Staromonetny Lane, Moscow, 119017

Main

Main
Application to the bank