The back-up system to manage business processes and personnel was put in place over the first three weeks:
Remote working arrangements introduced for over 10 000 people
Flexible organizational environment and personnel management system put in place
Online communications and information support for employees launched across all digital channels (messengers, email, portal, sms, etc.)
PPE package provided to employees at unprecedented speed and scale
In-house team set up to respond to epidemiologic emergencies and arrange COVID-19 tests
Remuneration of the employees whose presence in the office is essential increased by 15%.
During the pandemic the Bank launched an internal transportation service (car sharing pool, employee grouping, etc.) for the employees to avoid the use of public transport.
Training programs migrated online: unprecedented number of 24 000 employees was covered only in the period from March to June 2020.