The concept of sustainable development underpinned Gazprombank’s values and business processes long before it became widely spoken of in the financial sector. Throughout our almost 30 years of history, we have always demonstrated our whole-hearted commitment to the principles of responsible and honest business conduct and adherence to corporate ethics.
In recent years, social and environmental criteria have become integral components of partnership and project investment. The Bank actively interacts with all stakeholders and makes its annual financial statements and non-financial operating results freely accessible to the general public. Notwithstanding our openness, information safety and customer data protection are our overarching priorities.
Gazprombank understands the responsibility its owes to the employees and endeavors to do everything it can for their well-being, health, safety, and security. The Bank also respects the promotion of human rights in accordance with international human rights law, which are backed by the Universal Declaration of Human Rights, including the International Bill of Human Rights and the 1998 International Labor Organization Declaration on Fundamental Principles and Rights at Work. The Bank respects and supports human rights in accordance with international human rights standards provided for in the Universal Declaration of Human Rights, including those included in the International Bill of Human Rights and the 1998 Declaration on Fundamental Principles and Rights at Work of the International Labour Organization. The Bank takes pride in and cherishes cultural differences, experiences and mentality of its Employees and values and supports diversity as it opens new prospects. The Banks follows the principle of equal opportunities for all.
Gazprombank pays special attention to environmental matters, in particular, by reducing the environmental impact of the Bank’s business processes and by making efficient use of energy and other resources, largely through better management of consumables. The Bank places ever-higher priority on employee education and embedment of a corporate culture that facilitates the proliferation of sustainable development principles both inside and outside the Bank.
The transition from a conventional model of doing business to a sustainable one is a complex, long, and tedious process for entities in any sector of economy. Gazprombank has already embarked upon this course of change, setting new sustainable development goals every year and doing everything possible to achieve them.Bank GPB (JSC) Sustainable Development Policy (pdf)
The term ‘sustainable development’ was introduced for the first time in 1987 in the Our Common Future report released by the World Commission on Environment and Development. Over the years, this term has acquired numerous interpretations and definitions. However, the very first definition is still the most common and popular:
“Sustainable development is the development that meets the needs of the present without compromising the ability of future generations to meet their own needs.” (World Commission on Environment and Development, 1987)
In other words, sustainable development maintains a balance between social and economic concerns and conservation of natural resources.
The Sustainable Development Goals are a call for action by all countries - poor, rich and middle-income – to promote prosperity while protecting the planet. The UN Member States recognize that ending poverty must go hand-in-hand with strategies that build economic growth and address a range of social needs including education, health, social protection, and job opportunities, while tackling climate change and environmental protection.
These 17 Sustainable Development Goals were adopted by all UN Member States in 2015, as part of the 2030 Agenda for Sustainable Development which set out a 15-year plan to achieve the Goals.
Today, progress is being made in many places, but, overall, action to meet the Goals is not yet advancing at the speed or scale required. 2020 needs to usher in a decade of ambitious action to deliver the Goals by 2030.
The decision of many companies to embrace sustainability agenda in their business practices was influenced by many factors, including a number of man-made disasters with grave impact on environment across the entire world and the 2008 word financial crisis as well as adoption of the state regulatory mechanisms and transnational initiatives in this area. Banking institutions responded to the global change in approaches, principles and assessment of banking sector and economy in general with the introduction of the Responsible Financing principles.
Before investors and creditors mostly focused on financial performance indicators and reputation of the companies. However, now they pay special attention to non-financial indicators like environmental aspects, corporate culture, company governance processes and ‘transparency’ of operations. The sustainability trend is clearly visible not only in the banking sector. On the contrary, this is a response to the move to ESG practices undertaken by the world market leaders in multiple areas.
The back-up system to manage business processes and personnel was put in place over the first three weeks:
Remote working arrangements introduced for over 10 000 people
Flexible organizational environment and personnel management system put in place
Online communications and information support for employees launched across all digital channels (messengers, email, portal, sms, etc.)
PPE package provided to employees at unprecedented speed and scale
In-house team set up to respond to epidemiologic emergencies and arrange COVID-19 tests
Remuneration of the employees whose presence in the office is essential increased by 15%.
During the pandemic the Bank launched an internal transportation service (car sharing pool, employee grouping, etc.) for the employees to avoid the use of public transport.
Training programs migrated online: unprecedented number of 24 000 employees was covered only in the period from March to June 2020.
In 2016, 2017, 2018, 2020 and 2021, Gazprombank won the Randstad Award in the “Most Attractive Employer in Financial Services” nomination.
As of year-end 2019, Gazprombank was among top-three employers in Russia according to Forbes Magazine.
In 2020, Gazprombank was among Russia’s top-10 employers in terms of women’s careers according to Forbes Woman.
Gazprombank is the winner of the following Rosinfra awards:
According to the National Association of Concessionaires and Long-term Investors based on the results of 2020, Gazprombank is the:
In 2021, Gazprombank won the CX World Awards in two areas: "Customer-Focused Corporate Culture" for implementing initiatives that create a new cultural environment for achieving an outstanding customer experience, and "Customer Service Professional" – Ekaterina Khairutdinova, Head of the Corporate Customer Inquiries Handling Section in Cheboksary, was recognized as such for translating the values of a customer-focused approach in her daily work and involving her colleagues in creating a new service environment.
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